Students can face many barriers getting to school, such as lack of affordable transportation and childcare for siblings, that can lead to a student being considered truant. The Show Up, Stand Out (SUSO) program is designed to help students and families overcome those barriers, but many families who are referred to SUSO do not accept voluntary support services. We tested whether a timely letter informing families about SUSO’s services would help encourage more families to get support. We found that the letter did not increase engagement and may have even reduced the number of families accepting support services.
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