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Proposal of Evaluating Patients’ Satisfaction about Quality of Healthcare System by Non-parametric Quality Control
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Description: Hospital quality assessment is key subject in hospital management. Patient satisfaction called criterion F is an important quality measure. It is necessary to use F as control factor to improve gradually the hospital management process. Because F is fuzzy, I propose a so-called non-parametric quality control (NQC) method that is combination of non-parametric test and quality control chart in order to estimate F. If F becomes a vector composed of many sub-criteria then, NQC method is extended as multivariate NQC (MNQC) method used for evaluating many concerned opinions of patients. MNQC replaces the distance between observation and null hypothesis by their Pearson coefficient. This research is a proposal because I do not make experiments on NQC and MNQC yet.
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