User Assessment

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**Intended Service Outcomes to Assess** - Ability to conviently meet with a librarian to discuss a particular topic - Knowledge of library services/brand **Questions For Users:** - Do they find it convienent? (are they generally at Mission Bay? - Is the format right? (one on one versus class, time allotted) - Did it lead to other interactions with the library (other library classes, interactions with library help) **Existing Data** - LibCal records (has registered attendees, not counts for those that actually showed up) - Service Now/Zendesk reports LibQUAL data related to Mission Bay **Assessment Method** - Questionnaire for Users who have taken Pop-ups (launch in January?) - Data mining (LibCal registration records)

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