New digital technologies have profoundly transformed academic research across all disciplines, necessitating the evolution of corresponding research data-related services. This presentation will discuss and reflect on a reshaped service model for research data management (RDM) at a Canadian university founded on collaboration between multiple stakeholders. This initiative, along with a newly formed team dedicated to RDM service provision, is a joint effort by the institution's Vice-Principal Research, Library, IT Services, and Research Ethics units. The McGill Digital Research Services (DRS) team assists researchers in navigating the increasingly complex digital research ecosystem by providing advice and support on activities related to RDM, research software, and advanced research computing. The presenter will discuss new collaborative services such as "query the panel" sessions where researchers across all disciplines are welcome to bring their questions about data sharing, data security, software vetting, or data management topics. This presentation will also highlight the use of Jira's service desk software as a backend user management system to triage researcher questions so that they reach the appropriate campus unit and are addressed in a timely manner.