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The Encyclopedia of Terminology for Conversation Analysis and Interactional Linguistics /
Display of empathy
- Johanna Ruusuvuori
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Category: Other
Description: Definitions of 'display of empathy' vary within conversation-analytic research. In much of CA research, a display of empathy refers to an action claiming or showing understanding of the other person’s emotional experience or situation, with no difference made between whether the action is verbalized or not (Kupetz 2014; Pudlinski 2005; Ruusuvuori 2005; Weiste & Peräkylä 2014). Some studies, on the other hand, limit the word empathy to refer to verbalized displays, while calling other types of affiliative responses ‘sympathetic’, thus discerning semantic from non-semantic displays (Ford & Hepburn 2021; see also Goodwin & Cekaite 2018: 130).
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