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Category: Project

Description: Staff training in gambling related disorders and responsible gambling is often included in gaming operators’ harm-minimisation strategies. Gaming jurisdictions often require that operators provide staff with formal training in gambling disorder awareness, and that venues comply with harm-minimisation practices. However, there is variance in the format, intensity, and perceived effectiveness of training programs, and no best practice has been established. Moreover, there is likely considerable variability in what outcomes are measured, and the specific method of measurement used. Additionally, staff members often report wanting further training in responding to cases where customers are showing signs of excessive gambling. We are conducting a systematic review to investigate the core components of staff training in responsible gambling that are described, the outcomes of core components that are evaluated, and investigate the potential impacts on staff members and gamblers. Careful considerations will be made regarding the methodological properties (including evaluation analyses, risk of bias, and level of evidence), and outcomes in the studies of staff training programs aimed at alleviating or preventing gambling-related harms. Following data extraction from articles meeting the inclusion criteria, a narrative synthesis and review of the findings will be written.