Form-a-Palooza  /

Basic Business License (DCRA) - Before & After

Contributors:
  1. Vincent Parker
  2. Anthony Prather
  3. Cynthia Garcia
Affiliated institutions: The Lab @ DC

Date created: | Last Updated:

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Category: Uncategorized

Description: Results of the District's first Form-A-Palooza.

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We use current research to inform design. We've made improvements to the forms based on tested, behavioral insights. For instance, having applicants sign their name at the beginning of the form rather than the end, increases their honesty in the responses that follow. Accordingly, you'll see that we moved the Clean Hands statement from the end to the beginning. Clearly numbering steps prevents ap...

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