Abstract: We present a commercially-designed, patient-centered, telehealth
model of hearing healthcare delivery that addresses the affordability and
accessibility concerns raised by the President’s Council of Advisors on
Science and Technology, the National Academies of Science, Engineering and
Medicine, the US Congress, and consumers while maintaining the
audiologist’s critical involvement as a central component of care
throughout the patient journey and eliminating the threat of COVID
infection associated with in-clinic visits. We describe the various steps
in this remotely-delivered, patient-centered journey to include the
implementation of an online hearing test, determination of candidacy to
include screening for potential otologic and otoneurologic contraindications,
establishment of specific and measurable patient goals through face-to-face
consultations utilizing the Client Outcome Scale of Improvement (COSI), the
execution of remote hearing aid tuning, and the utilization of scheduled
face-to-face follow-up appointments to optimize the patient care experience
to include an assessment of outcomes. Our presentation will detail the
benefits and limitations of a comprehensive eAudiology model and our
outcome data to date.
Contact email address: hbabrams@gmail.com
Dates to meet with conference participants: May 3, 4, and/or 5