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Affiliated institutions: The Policy Lab at Brown University

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Description: The Low Income Home Energy Assistance Program (LIHEAP) is a national program to help low-income families, particularly those with the lowest incomes maintain access to heating and cooling in their homes. The program is overseen by Rhode Island’s Department of Human Services (DHS) in partnership with Community Action Program agencies (CAPs) across the state. The Policy Lab and the United States Digital Service completed a month of interviews and process mapping in order to help DHS and the CAPs improve the delivery of LIHEAP services.


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