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Description: This paper argues that stereotypical perceptions about an advice giver’s generic abilities to act and accomplish goals can explain the interpersonal influence discrepancy between advice givers with a human identity and with an artificial-agent identity. In two experiments (N = 305 and 309) where the identity of a human advisor was manipulated to be either a human or a chatbot, the chatbot identity resulted in less perceived agency, which then mediated the identity’s effects on (a) perceived advice effectiveness and (b) intention to follow advice after the conversation, as well as (c) adherence to advice and (d) trouble relief after a week. In contrast, perceived emotional abilities, despite a discrepancy between the two identities, had non-significant mediating effects.

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