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In our rapidly changing world, audiologists are exploring new hearing healthcare services using patient-centred, telehealth-supported models. Our research tested a hybrid hearing care service delivery model consisting of online and face-to-face modalities along the entire patient journey. Services included online screening and engagement, face-to-face diagnostic evaluation and hearing aid provision with online support and rehabilitation. We reached new patients using online marketing followed by a validated online hearing screening test and readiness management tools. Data from 930 patients who completed online hearing screening and online motivational engagement, of which 53 seen for a face-to-face diagnostic evaluation over a period of 24 months, will be presented. Results indicate that online screening of new patients and assessment of their readiness to receive hearing services is successful. Patients' digital proficiency did not influence the uptake of hybrid hearing care services. Positive patient experience and satisfaction of hearing services received through this hybrid model, which complements the traditional hearing care model, will be discussed. This video is a summary of my PhD research studies conducted during 2017 to 2020. My PhD degree will be conferred at the end of April 2021. Email: Husmita Ratanjee-Vanmali ( Interactive Presentation Session: 3rd May 2021