Welcome to the OSF project page for our assessment of the Pop-up service! **Description of Pop-Ups** A way to meet with librarians at the Mission Bay campus at pre-specified times to discuss a particular topic **Intended Service Outcomes to Assess** For Users: - Ability to conviently meet with a librarian to discuss a particular topic - Knowledge of library services/brand For Librarians: - Ability to serve users at Mission Bay in a time-effective manner **Data Needed** For Users: - Do they find it convienent? (are they generally at Mission Bay? - Is the format right? (one on one versus class, time allotted) - Did it lead to other interactions with the library (other library classes, interactions with library help) For Librarians: - Do they percieve the service as valuable? - How has it changed how they serve users at Mission Bay? - How does it impact their schedule when they have pop-ups? (Do they stay all day? come straight back?) - How many people attend per pop-up? **Existing Data** - LibCal records (has registered attendees, not counts for those that actually showed up) - Service Now/Zendesk reports - LibQUAL data related to Mission Bay **Assessment Method** - Questionnaire for Librarians (who are involved in pop-ups) - Questionnaire for Users who have taken Pop-ups (launch in January?) - Data mining (LibCal registration records) [1]: https://public.tableau.com/views/Pop-UpDashboard/Pop-UpAttendees?:embed=y&:display_count=yes&:showTabs=y