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Payment method effects on tipping
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Description: This project investigates how using different payment methods (tip screen, credit card receipt, tip jar) and the visual presence or absence of a server influences hypothetical tip amounts in a simulated counter-service environment.
Goh, F.W., Jungck, A.C., & Stevens, J.R. (2020). Pro tip: Screen-based payment methods increase negative feelings in consumers but do not increase tip sizes.
Abstract: Leaving monetary tips for servers is a commonplace occurrence in the United States. Tipping research has proposed that consumers tip to serve a variety of motives such as to ensure good service on future patronage, supplement server…
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